Hi, I just rang the shop on Soho Road date, 27 Dec, to ask if we could place an order over the phone for collection and the answer I received from the individual who answered the phone was abrupt and unfriendly, without any explanation as to why I could not place an order. All I was told was 'No, not today'. I would like to inform whoever it was that answered the phone, that I have rung a shop whose primary focus is to serve the customer. I have not rung your home and therefore, as you are serving the public you need to have and display manners when dealing with people who are paying money for a service that you provide. It was a female who answered the phone.