Royal Mail, Birmingham

4 Reviews
Royal Mail
St. Stephens Street
B6 4AB Birmingham - Aston
West Midlands England
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updated one month ago
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Lorraine J Mudzimu

, more than 6 months ago

I find this so annoying and the customer service team are like robots, they apologies and there is nothing they can do but ask you to wait 10 days, this is unacceptable as this encourages staff at the depo to steal items and get away with it. How can a recorded item arrive at the depo and just vanish, without a trace, it shows it’s been scanned in and nothing n about being scanned out to be delivered, I hope they take time to listen to their customers and take necessary steps to ensure items are delivered to the right place.

, more than 6 months ago

I have had 3 parcels go astray within 2 weeks. My local sorting office do not have the items, therefore they have 'gone missing' en route from within the UK. I have paid for a service here and nobody is interested in the fact that it hasn't been done. You ring the customer services number and all you get is you have to wait 12 working days, does a parcel really take 12 working days? Well in my case, it takes never.

by more than 6 months ago

Going through the same issue, parcel arrived in Birmingham (08/09/16) and it's gone walkies how is this possible ?? I find they seem to encouraging their staff to steal our goods, as waiting for 10-12 days, that enough time to hide sell an item and they offer £50.00 compensation, they need to be a little tougher in their investigations, and act better on recorded items i am super annoyed.

, more than 6 months ago

Disgusting service I had same day delivery from house of frazer paid 6 pound for that then my parcel was ordered on the weds for same day delivery after sat still not here they are passing the blame between royal mail and hof the item was 150 pound and a birthday present absolute JOKERS

, more than 6 months ago

Name: ellie E-mail: Telephone: 07717047510 Comment: I am disappointed to see my delivery hasn't arrived. Last night it said due before arrival time of 1pm and I sit here at almost 3 o'clock and still nothing. I have had to cancel my client at 2pm today due to your delivery service being so poor. Very disappointed.

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